experiment d -- small convenience store.

5 actors standing in line behind the target customer (holding items)

prop for first customer: bottle of water.

background: the refrigerators with the drinks and shelf with snack
food in our building's cafe

 beginning of each script for each condition:

service provider: (counting back change) seven dollars and 35 cents is
your change.

first customer: (takes the water and money, leaves, and disappears
from camera)

service provider: thanks very much. have a nice day.

target customer: (wheels up to counter as the service provider
delivers the next line)

service provider: hi, how are you today?

target customer: [2 keystrokes: count 1001, 1002 keyhit, 1001, 1002
keyhit] [look up with smile and look into camera while lines are
being read] fine thanks.

service provider: what can i help you with?

remainder of small convenience store script for each condition for the target customer:

first condition (excessive information (fast delivery)):

target customer: [2 keystrokes: count 1001, 1002 keyhit, 1001, 1002 keyhit]
                             [look up with smile and look into camera  
                             hold smile looking at camera while lines are read]
                             large gatorade. thirst quencher. optimal choice for hydration. 
                             refuel with refreshing flavors. blue.


second condition (adequate information (slow delivery)): 

target customer: [type a lot of keystrokes roughly on same count  1001, 1002 keyhit,
                               using various places on keyboard to simulate typing a long message]
                             [typing will be for about 1 minute 40 seconds]
                             [cue will be given  5  4  3  2  1  jon]
                             [finish last keystroke and look up at camera, smile and 
                              hold smile looking at camera while lines are read]
                             i'd like a large blue gatorade, please.

experiment b -- movie theater.

10 actors standing in line (bending to left) behind the target customer, some couples

prop for first customer: movie tickets

background: movie posters

beginning of each script for each condition:

service provider: (handing back change) thanks. enjoy the movie.

first customer: (takes ticket and money, leaves, and disappears from camera)

target customer: (wheels up to counter as the service provider delivers the next lines)

service provider: hi. welcome to cinema 10.

remainder of movie theater script for each condition for the target customer:

first condition (excessive information (fast delivery)):

target customer: [2 keystrokes: count 1001, 1002 keyhit, 1001, 1002 keyhit]
                             [look up with smile and look into camera  
                             hold smile looking at camera while lines are read]
                             one for the departed. starring matt damon. rated r. 
                             total running time of 151 minutes. show times 5:00.


second condition (adequate information (slow delivery)): 

target customer: [type a lot of keystrokes roughly on same count  1001, 1002 keyhit,
                               using various places on keyboard to simulate typing a long message]
                             [typing will be for about 1 minute 40 seconds]
                             [cue will be given  5  4  3  2  1  jon]
                             [finish last keystroke and look up at camera, smile and 
                              hold smile looking at camera while lines are read]
                             one for the 5:00 showing of the departed, please.